Due to the nature of digital products, Presez cannot issue a refund once the files have been accessed and downloaded. Situations that meet a certain criteria such as duplicate orders will be granted a refund. Nothing contained herein shall be interpreted or construed as approving a refund or an obligation to refund an order by Presez.

If an issue does arise I work all customers to ensure they are satisfied with their purchase and come to a resolution with them.

I take amazing care of all my customers to ensure they can install and download all their products. If you need help with anything or have any questions please don’t hesitate to email me at  with our contact form Here or email me at contact@presez.com at time. I’m always happy to help.